ABOUT US

Welcome to goddles.shop.

At goddles.shop, our goal is to provide customers with a convenient, transparent and reliable online shopping experience. We operate our online store with a strong focus on clear product information, straightforward purchasing, careful order processing and responsive customer service.

We understand that shopping online requires trust. Customers want to know what they are purchasing, how their order will be handled, when it is expected to arrive and how they can contact the store if they need assistance. Our website is designed around these principles.

Our Mission

Our mission is to make online shopping simple and convenient while providing customers with a professional purchasing experience from the moment they visit our website through the completion of their order.

We aim to:

  • Provide clear and understandable product information
  • Offer a simple and convenient online ordering process
  • Process customer orders carefully
  • Provide transparent shipping information
  • Offer responsive customer support
  • Handle returns and refunds fairly
  • Protect customer information
  • Maintain a secure and reliable online shopping environment

We continuously review our website and operational processes to improve the overall customer experience.

Our Online Store

goddles.shop is an online retail store operated through our website.

Customers can browse available products, review product descriptions and pricing, add products to their shopping cart and complete purchases through our online checkout system.

Product availability, pricing, descriptions, images and promotional information may change from time to time. We make reasonable efforts to keep information on the website accurate and current.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information published on our website accurately represent the products offered.

However, minor differences may occasionally exist between online images and the actual product. These differences may result from screen settings, photography, lighting, packaging updates or manufacturer changes.

Where a manufacturer changes packaging or product presentation without changing the essential characteristics of the product, the delivered product may differ slightly from the image displayed online.

Order Processing

Once an order has been successfully submitted and payment has been authorized, we begin processing the order.

Customers may receive an order confirmation email containing relevant order information.

An order confirmation acknowledges that the order has been received. In certain circumstances, we may need to review or cancel an order, including where there is a product availability issue, pricing error, payment problem, suspected fraudulent activity or legal restriction.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

Customer Service

We believe that good customer service is an important part of online shopping.

Our customer support team can assist with questions relating to:

  • Products
  • Orders
  • Payments
  • Shipping
  • Delivery
  • Returns
  • Refunds
  • Order cancellations
  • General website inquiries

For customer support, please contact us at:

Email: help@goddles.shop

When contacting us about an existing order, we recommend including your order number so that we can identify the transaction and assist you more efficiently.

Shipping

We currently offer free standard shipping on orders placed through goddles.shop unless a specific product page or checkout notice states otherwise.

The estimated standard delivery timeframe is approximately 15–20 days.

Delivery estimates are not absolute guarantees because delivery may be affected by carriers, customs procedures, public holidays, weather, transportation disruptions and other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information.

Returns and Refunds

We understand that customers may occasionally need to return an order or request a refund.

Our Return & Refund Policy explains the procedures and conditions applicable to returns, cancellations and refunds.

Nothing in our policies is intended to remove or restrict mandatory consumer rights provided by applicable French or European Union law.

Privacy and Security

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

We use appropriate technical and organizational measures designed to protect personal information and support secure online transactions.

Responsible Shopping

Customers are responsible for ensuring that their purchases comply with applicable laws and regulations in the destination country or region.

Where products are subject to specific legal restrictions, age requirements, customs rules or import requirements, customers are responsible for complying with those requirements to the extent permitted by law.

We reserve the right to refuse or cancel an order where fulfillment would violate applicable legal or regulatory requirements.

Contact Us

If you have any questions about goddles.shop, our products, your order, shipping or our policies, please contact us.

goddles.shop
84 BD MASSENA
75013 PARIS
FRANCE

Email: help@goddles.shop

We appreciate your interest in goddles.shop and look forward to providing you with a convenient and reliable online shopping experience.

Last Updated: August 20, 2026