SHIPPING POLICY
Shipping Policy
At goddles.shop, we aim to provide customers with a straightforward and reliable delivery experience.
This Shipping Policy explains our shipping charges, estimated delivery times, order processing and delivery procedures.
1. Free Shipping
Standard shipping is FREE on orders placed through goddles.shop.
Customers will not normally be charged a separate standard shipping fee unless a specific product page or checkout notice expressly states otherwise.
2. Order Processing
After an order has been successfully submitted and payment has been confirmed, we begin processing the order.
Orders are prepared for dispatch after the necessary order and payment checks have been completed.
Processing may occasionally take longer during periods of unusually high order volume, promotional events, public holidays or other circumstances affecting our operations.
3. Estimated Delivery Time
The estimated standard delivery timeframe is:
15–20 days
This timeframe is an estimate and should not be interpreted as an absolute delivery guarantee.
Actual delivery times may vary depending on the destination, carrier, customs processing, public holidays, weather, transportation conditions and other circumstances outside our reasonable control.
4. Shipping Cost
Standard Shipping: FREE
No standard shipping charge will normally be added to eligible orders.
If a different shipping method or special delivery service becomes available and carries an additional charge, the applicable cost will be displayed before the order is completed.
5. Delivery Address
Customers are responsible for ensuring that the delivery address submitted at checkout is complete and accurate.
Please carefully check:
- Full name
- Street address
- Postal code
- City
- Country
- Telephone number where applicable
If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful.
6. Order Tracking
Where tracking is available for an order, tracking information may be provided after dispatch.
Tracking information may not become active immediately after shipment.
Carrier tracking systems may take some time to display the first movement or status update.
Once tracking information has been provided, customers may use the relevant carrier's tracking system to monitor shipment progress.
7. Delivery Delays
Although our estimated delivery timeframe is 15–20 days, delays may occasionally occur.
Possible causes include:
- Carrier delays
- Customs processing
- Public holidays
- Weather conditions
- Transportation disruption
- High shipping volumes
- Incorrect address information
- Security inspections
- Operational disruptions
- Other events beyond our reasonable control
If your order appears significantly delayed, please contact us at:
We will review the available shipment information and provide assistance where reasonably possible.
8. Customs and Import Requirements
International shipments may be subject to customs procedures, import restrictions, taxes, duties or other requirements depending on the destination and applicable law.
Customers are responsible for ensuring that their purchase and receipt of products complies with applicable laws and regulations.
Certain products may be subject to specific restrictions relating to importation, taxation, age, licensing or other regulatory requirements.
We reserve the right to refuse or cancel orders where shipment or fulfillment would violate applicable law.
9. Failed Delivery
If delivery cannot be completed because of an incorrect address, refusal to accept the shipment, recipient unavailability or another circumstance attributable to the customer, the carrier may attempt another delivery or return the shipment.
Customers should contact us promptly if they experience a delivery problem.
10. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please retain the packaging and provide photographs showing the condition of the package and products.
This information may help us investigate the issue with the relevant carrier.
11. Lost Shipments
If a shipment appears to be lost, please contact:
Please provide your order number and any available tracking information.
We may contact the relevant carrier or shipping service to investigate the status of the shipment.
12. Delivery Confirmation
Where the carrier's tracking system confirms delivery, the shipment may be considered delivered according to the carrier's delivery record, subject to applicable law and the customer's statutory rights.
If you believe an order was incorrectly marked as delivered, contact us promptly so that we can investigate the matter.
13. Shipping Restrictions
We may restrict delivery to certain destinations where products cannot legally be shipped, imported or sold.
We may also cancel orders where fulfilling them would create a legal or regulatory issue.
14. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in delivery services, carriers, business operations or legal requirements.
The latest version will be published on our website.
15. Contact
For shipping and delivery questions:
goddles.shop
84 BD MASSENA
75013 PARIS
FRANCE
Email: help@goddles.shop
Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
Last Updated: August 20, 2026
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