RETURN & REFUND POLICY
Return & Refund Policy
At goddles.shop, customer satisfaction is important to us. We aim to process orders accurately and provide clear and fair procedures for cancellations, returns, refunds and product-related issues.
This Return & Refund Policy applies to purchases made through goddles.shop and should be read together with our Terms of Service and other applicable store policies.
Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights provided under applicable French or European Union law.
1. Statutory Right of Withdrawal
For eligible consumer purchases made online, consumers within the European Union may generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.
The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.
Where an order consists of several goods delivered separately, the withdrawal period may begin upon receipt of the final item, subject to applicable law.
A customer wishing to exercise an applicable statutory right of withdrawal should notify us clearly within the applicable legal period.
Requests should be sent to:
2. How to Request a Return
To request a return or exercise an applicable right of withdrawal, please contact us by email.
Please include:
- Your full name
- Order number
- Date of purchase
- Product concerned
- Reason for contacting us, where relevant
- Any supporting photographs or information where applicable
Our customer service team will review the request and provide appropriate return instructions where a return is permitted.
Customers should not send products to an address that has not been confirmed by our customer service team.
3. Condition of Returned Products
Where a return is permitted, customers should take reasonable care of the goods while they are in their possession.
Where reasonably possible, products should be returned in their original condition and with original packaging, accessories and documentation.
A customer may be responsible for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where such responsibility is permitted by applicable law.
4. Legal Exceptions to Withdrawal
Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.
For example, applicable law may exclude certain goods that are unsuitable for return for reasons of health protection or hygiene after unsealing, or other categories of products specifically excluded by law.
Where a statutory exception applies to a particular product, the relevant information may be provided on the product page or during the purchasing process where required.
Nothing in this policy is intended to create an exclusion that is not permitted under applicable law.
5. Defective or Damaged Products
If you receive a product that is defective, damaged during delivery, incorrect or materially different from the product ordered, please contact us as soon as possible.
Please send your request to:
Please provide your order number and, where appropriate, photographs showing:
- The product
- The packaging
- Any visible damage
- The shipping label
- The specific issue with the product
We will review the circumstances and determine the appropriate solution in accordance with applicable law.
Depending on the circumstances and applicable statutory rights, the remedy may include repair, replacement, refund, price reduction or another legally available remedy.
6. Refunds
When a refund is approved, the refund will generally be made using the original payment method used for the purchase, unless another method is agreed or required by applicable law.
For an eligible statutory withdrawal, reimbursement will generally include the payments received from the customer, including applicable standard delivery charges, subject to legal limitations.
Where the customer selected a more expensive delivery method than the least expensive standard delivery option offered by us, any additional delivery cost may not be reimbursed where permitted by applicable law.
7. Refund Processing Time
After a return has been approved or a refund has become due, we will process the refund within the period required by applicable law.
The time required for the refunded amount to appear in the customer's account may depend on the payment provider, card issuer or financial institution.
If we have confirmed that a refund has been processed but the funds have not appeared after a reasonable period, please contact:
8. Return Shipping Costs
Where a customer exercises a statutory right of withdrawal, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the customer was appropriately informed of this obligation.
Where a product is defective, damaged, incorrectly supplied or otherwise covered by a statutory remedy requiring us to bear return costs, we will handle the return in accordance with applicable law.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In that situation, an applicable return or withdrawal procedure may need to be followed.
10. Undelivered Orders
If an order does not arrive within the estimated delivery timeframe, please contact us.
Our standard estimated delivery timeframe is 15–20 days.
We may request your order number and delivery information so that we can investigate the shipment.
Where appropriate, we may contact the relevant carrier or delivery service to determine the status of the shipment.
11. Statutory Consumer Guarantees
Customers who are consumers may benefit from mandatory statutory guarantees under applicable French and European Union law.
Nothing contained in this Return & Refund Policy affects rights that cannot legally be excluded or limited.
Where a statutory guarantee or mandatory consumer remedy applies, the customer remains entitled to the rights provided by law.
12. Contact for Returns and Refunds
For all return, refund and cancellation inquiries:
goddles.shop
84 BD MASSENA
75013 PARIS
FRANCE
Email: help@goddles.shop
Please include your order number whenever possible.
Last Updated: August 20, 2026
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